Frequently Asked Questions

1. What is the Woolland?
The Woolland is a company specializing in high-quality wool products. We offer a diverse range of handcrafted items, including home decor, and accessories.

2. Can I request custom-made products?
Absolutely! We welcome custom orders. If you have a specific design or idea in mind, please get in touch with us through our contact page, and we'll be happy to discuss the details.

3. How long does it take to process an order?
We aim to process orders within 8-10 business days. However, for custom-made or personalized products, processing times may vary, and we'll provide an estimated timeframe during the consultation.

4. What payment methods do you accept?
We accept various payment methods, including major credit cards, debit cards, PayPal, and more. You can select your preferred payment option during checkout.

5. How do you handle shipping and delivery?
We offer secure and reliable shipping options. The delivery time may vary based on your location and the shipping method selected. You will receive a tracking number to monitor your order's progress.

6. What is your return policy?
We want you to be completely satisfied with your purchase. If you encounter any issues with your order, please contact us within 14 days of delivery. We will assist you with returns, exchanges, or refunds as necessary.

7. Are your packaging materials eco-friendly?
We are committed to sustainability. We use eco-friendly and recyclable materials for packaging to minimize our environmental impact.

8. Do you have a warranty for your products?
Yes, we stand behind the quality of our products. We offer a limited warranty against manufacturing defects. If you experience any issues, please contact us, and we'll be happy to assist you.

9. How can I get in touch with your customer support?
For any inquiries, concerns, or assistance, please feel free to contact our customer support team through our contact page or the provided email address. We will respond as soon as possible.

10. Can I wash my wool duvet in the washing machine?
Yes, you can wash your wool duvet in the washing machine, but it requires special care. Make sure to use a large-capacity machine, a gentle cycle, and cold water to avoid damaging the wool fibers.

11. How to choose your size?
Under each product, we have particular sizes and if we don't have the right one for you, you can order in custom.